Notes: e Aclass consists of sections. Each section can have lessons. e Add all the sections and their related lessons that you will cover as part of your class. e Each lessons can be a video, or audio, or a document (pdf, doc, xlsx, ppt), or a quiz, or flashcards, or text.
#1 Excellent Customer Service
Customer service is a unque skill that provides a personalized service across every journey where you would explore the ways that can deliver seamless experiences driven by customer history. Great customer service results in a reduction of overall problems by treating your customers like gold. A company with excellent customer service has a team that does more than a song and dance, you solve problems ,customer service issues with a smile.
Watch This video https:/youtu.be/UvJO0aC4tfqQ
# 2 Excellent Customer Service
The greatest pleasure a restaurateur receive from the products and services of his or her establishment who offers a sheer expression of enjoyment and appreciation for their customers whether it is a group or family for special occasions, the result remains the same. For a restaurant business to be a success story, you need customers that want to keep returning to your establishment and who can't wait to tell everyone about how great their experience was. The staff that you hire for your restaurant serve as the face of your brand. If they are surly and rude, you can be sure your customers will have a bad experience.
# 3 Excellent Customer Service
While food quality is incredibly important, it is the experience diners have from the minute they walk in the door to the minute they exit that counts.Satisfied customers are integral to your business model researchers found that the #1 reason customers abandon a brand is due to poor quality and rude customer service. These items were cited 18% more often than slow or untimely service. Customer service is a bona fide understanding that leads to great communication when you treat them with care and respect while providing an excellent meal. Some possible alternatives to genuineness include sincerity, honesty, Integrity, and truthfulness. Customer satisfaction has a massive impact on your revenue when a highly satisfied customer revisits your busines and will tell friends and colleagues.
#4 Excellent Customer Service
Research shows that 87% of consumers read online reviews for restaurants and local mom and pop businesses. Customer experience is more important than ever, you can not afford to have hired the wrong staff, or skimp on the little details that enhance your restaurants aura or encounter,doing so can lead to loosing profits, losing a customer for good or worse creating a critic and who wants one of them.The next time you meet with a client or customer look at it this way, there is no boss or higher figure in your company paying you, your customers or clients are the ones who are paying you.
Watch this funny video" Working in a restaurant"
# 6 Asking the Correct Questions
When you keep your questions simple you will allow yourself the opportunity to understand the perspective of others, and authentically collaborate effectively with the people you are serving. When you group the two types of questions together, you run the risk that your customers may not register all the responses they need to give. If a question is long and involved, break it down. When you need to ask a series of questions, try interjecting some of the following statements in place of questions, so you will not sound as though you are cross questioning your customer.
#7 Asking the Correct Questions
Ask open questions when you need information. Questions that require more than a one-word or short answer will get the customer talking. Use open questions when you begin the questioning process to encourage your customer to talk. Open questions begin with What, Why, and How.
How do you > What would you like > What else >
How are you > What are > How will
Be careful when asking a ‘Why” question. For an example the question ‘Why do you
