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Intermediate customer service training

Brief overview of the live class
Students will be able to identify, attain the knowledge and understanding, how to help and assist others as teamleadersthat
establishes teamwork building and goal setting that will be measured confidently or in a group forum.

Description
65 Max Foundation is focused to enrich each student academically by providing a classroom environmentthat allows individually in succession openly. Social and emotional growth and awareness thatinstillsconfidence and (OJT) skills and accountability that would help empower each student to enhancetheircustomer service skills that would also help build Integrity and self esteem.
Support:

Each student is influenced by the foundations support system that is offered to participatein (MFG) Miss Fashion Global, work development training through 65maxApparel.com and allroads65max.orgwebsites and having the opportunity to apply within the foundation that creates jobs.
Responsibility:

The focus for each student is to be empowered mentally,physically and emotionallytohelp expand their perspective of their opinion towards growth opportunities and to be heardbygivingher a platform moment to engage positively towards life’s possibilities.
Month Program:

The Foundation has a program that gives the opportunity and a platform to shareyourvoice on BBSRadio/Allroads65 Max Radio and join alongside with the host of the show Pamela LHendersonfor a special interview that is distributed to over 100 plus different stations world-wide.

Certificate Of Completion:

Each student who completes her training will receive a honor of certificatehaving a passing grade of 80% at the end of her training delivered via email
Requirements List the requirements or prerequisites for the live class:

Girls who lack the resources and has a disadvantage and would like to improve their self
development and eloquence. > Anyone who is preparing for the workforce or career and would like to sharpen their customersocialskills. > Girls who are at risk and would like to improve on their focal communication skills that wouldhelpbuild their self esteem and confidence. Strengthen her ability to negotiate and communicateeffectively. > Girls who are in need at a community outreach and would like to exceed, advocacy throughcapacity- building and mentoring.

List The Skills The User Will Gain By Taking This Live Class:

Build Clarity and Conciseness skills, Simplicity and Sincerity Skills, Build awareness skillstobecomea professional.

Well Come Email:
Greetings Jewels, my name is Pamela L Henderson, I will be your mentor from65 Max Foundation.We will be working closely together as you continue to reach another milestone. In themeantimeyouwill receive an email that will have further instructions also below if you have any questionsyoucanreach me between the hours of 8am - 5pm (PST) pacific standard time via email at foundation@allroads65max.org and remember if the risk is arrange in line with your purpose, passionand mission then it’s worth taking into consideration “Cheers”

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Lesson # 5 The Right Way To Handle An Ethical Issue
Sally was ready to buy she said I heard that JB Appliances give four free DVD"S when you purchase a television. I'll buy from you ifyou give me some DVD'S, Jeff was not familiar with JB'S policy.Before he answered he thought about what to say. He could have saidJB offers that because the store sells it's televions at a higher price and doesn't stand behind it's merchandise. I've heard complaintsabout the store, Or he might have said well we usually don't do that but for you I'll make an exception", here is how Jeff answeredSally. I'm not familiar with what JB appliances offers but, here's what we offer. We keep our merchandise priced low to consistentlygive our customers the best deal and we stand behind our products by positively reassuring Sally and explaining their policy. Jeff didnot get involved in an ethical dilemma Sally left Bob's with a new television set.
Question : How Did The Customer Feel ?

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Lesson # 2 The Great First Impression
Sally drove to Bob's Electronics store to purchase a new television set. She walked in and spotted two employees stockingDVD'Sonadisplay rack they were dressed nicely and looked happy laughing, and joking with each other while they worked. They lookedat hersmiled and said 'Welcome' to Bob's. The employees were well groomed and their body language conveyed the message that theycaredabout her. Sally smiled back and said she was looking for a new television. Question: How Did The Customer Feel ?

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Lesson # 1 The Situation
Sally drove to Bob's Electronics store to look for a new television set as she walked in and spotted two employees stockingDVDplayers on a display rack. They were laughing and joking with each other as they worked. Neither looked at her, neither askedifsheneeded help. Sally, asked if they carry television sets, without looking up ! one of the employees said yeah they're over therepointingas he answered. She wandered over to the television set's with so many new types from which to choose, she was confusedanddidnotknow what she wanted. She noticed the employees were still joking around, Sally waited a few moments and when neither onepaidany attention to her she walked out of the store.

What Went Wrong ? 

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Lesson # 3 The Right Way To Incorporate Basic Courtesies
Sally smiled back at the two employees and said I'm looking for a new television but there are so many new types I really don't knowwhat I'm looking for can you help me ? 'yes ma'am, my name is Jeff, and I'll be happy to help you said one of the employees as hesmiled warmly and walked toward her. Let me show you what we have he walked with her to the television sets.
Question : How Did The Customer Feel ?

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Lesson # 4 The Right Way To Display A Positive Attitude
As they walked to the television sets, Jeff asked have you been to Bob's before ? when Sally shook her head he smiled and continuedenthusiastically I'm glad you came in, not only do we offer the lowest prices around we stand behind all our merchandise. Sallynodded she liked what she was hearing when they reached the television display, Jeff said I'll tell you about the different types of setswe have and be happy to answer all her questions and guided her to make the right choice.
Question : How Did The Customer Feel ?

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